Important: This Privacy Policy applies to all services offered on the bdbig platform. By accessing the site or creating an account, you agree to all terms outlined in this policy.
1. Introduction & Scope
bdbig An international-standard online gaming and Sports Betting platform built with Bangladeshi users in mind. We believe that protecting your personal data is a fundamental right, and ensuring that right is our primary responsibility.
This Privacy Policy ("Policy") applies to the bdbig website, mobile application, and all associated services. It clearly describes what information is collected whenever you use our platform, create an account, participate in betting or gaming activities, or contact our support team — and how that information is used.
Bdbig follows international data protection standards and handles your information in accordance with GDPR principles. Our Privacy Policy is regularly reviewed and updated to stay aligned with changes in technology and applicable regulations.
2. Information We Collect
Various types of information are collected to operate the bdbig platform. A detailed breakdown is provided below:
Information Provided Directly
Information you provide directly when registering an account or using the platform:
- Full name, date of birth & nationality
- Email address & mobile number
- Home address & postal code
- National ID or passport number (for KYC verification)
- Payment method details (mobile banking number)
- Records of Conversations with the Support Team
Automatically Collected Information
Information collected automatically while using the platform:
- IP address & device information
- Browser type & operating system
- Login time & session details
- Betting & gaming history
- Transaction date, time & amount
- Cookie & Tracking Data (details below)
| Data Type |
Purpose of collection |
Retention Period |
| Identity Information |
KYC Verification, Account Security |
5 years after account closure |
| Contact information |
Account Management, Notifications |
For the duration of the active account |
| Financial transactions |
Payment processing, auditing |
7 years as required by law |
| Gaming history |
Responsible gaming monitoring |
3 years after account closure |
| Device & log data |
Security, Fraud Prevention |
1 Year |
3. Purpose of Data Use
Bdbig uses your information only for the following legitimate purposes:
- Account management: For registration, login, password recovery, and profile updates.
- Identity Verification (KYC): To meet international gaming license requirements and prevent fraud.
- Payment Processing: To process deposits and withdrawals securely.
- Platform Improvement: To analyze user experience and improve service quality.
- Customer support: To resolve your issues and answer your questions.
- Promotional communications: To inform you about bonuses and offers, with your consent only.
- Legal obligations: To retain and provide information in accordance with regulatory authority requirements.
- Responsible gaming: To identify addiction risks and provide timely support.
Commitment: Your information will never be used for advertising profiling, data sales, or irrelevant marketing. This is a commitment we will not compromise on.
4. Data Sharing Policy
Bdbig does not share your personal information with third parties — except in the following limited and legitimate circumstances:
- Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information necessary to process transactions.
- KYC Verification Services: We work with licensed, trusted providers for identity verification.
- Law Enforcement: Upon court order or direct request from a lawful authority.
- Technology partners: Hosting and cloud service providers may access limited data to operate the platform, but they are bound by strict confidentiality agreements.
Outside of the circumstances listed above, your information is never shared with any third party. Selling, renting, or exchanging your data is strictly prohibited.
5. Cookies & Tracking Technologies
Bdbig uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.
Types of cookies we use
- Essential cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the platform from functioning correctly.
- Performance Cookies: Collects anonymous data to improve site speed and performance.
- Functionality Cookies: Remembers your language preference, layout settings, and more.
- Analytics Cookies: Helps analyze user behavior to improve our services.
You can reject non-essential cookies through your browser settings. Please note, however, that disabling essential cookies will prevent you from logging into your account.
6. Data Retention & Deletion
Bdbig only retains your data for as long as it is necessary or legally required. The core principles governing retention periods are:
- All data is retained for the duration of the active account.
- Financial transaction records are retained for up to 7 years in accordance with legal requirements.
- After account closure, any unnecessary personal data is securely deleted within a defined retention period.
- If you request data deletion, any information beyond legal obligations will be erased within 30 business days.
Data deletion request: To request deletion of your personal data, email support@bdbig.bet. Your request will be processed within 30 days.
7. Your Rights
As a bdbig platform user, you have the following rights:
1
Right to access your data
You have the right to know what information we hold about you and to receive a copy of it.
2
Right to Correct Your Data
If any information is incorrect or incomplete, you may submit a request to have it corrected.
3
Right to Data Deletion
You may request the deletion of your personal data under certain circumstances.
4
Data Portability
The right to receive your data in a machine-readable format and transfer it elsewhere.
5
Right to object to processing
The right to object to your information being used for marketing or profiling purposes.
6
Withdraw Consent
You have the right to withdraw your consent at any time, without affecting the lawfulness of any processing carried out prior to withdrawal.
8. Security Measures
To protect your data, bdbig employs industry-leading security technologies:
- SSL/TLS Encryption: All data transmitted across the website and app is secured with 256-bit encryption.
- Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
- Firewall & Intrusion Detection: Advanced firewalls are active at the server level to prevent unauthorized access.
- Regular Security Audits: Regular penetration testing and audits are conducted by independent third-party experts.
- Staff Training: Staff receive regular training on data handling and privacy practices.
- Data Minimization: Only the minimum data necessary for the intended purpose is collected.
In the event of a security breach, we will notify the relevant authorities within 72 hours and inform affected users as promptly as possible.
9. Third-Party Services & Links
The bdbig platform may integrate certain third-party services, such as payment gateways and analytics tools. There are a few important points to keep in mind regarding these:
- Third-party service providers have their own privacy policies that govern their operations.
- During payment processing, your financial information goes directly to the payment gateway's secure system — bdbig does not store that information.
- We work exclusively with trusted, licensed third parties who are bound by strict data protection agreements.
- When visiting third-party websites, it is your responsibility to review their respective privacy policies.
Warning: bdbig is not responsible for the privacy practices of third-party websites or services. Please exercise caution before sharing any information on external sites.
10. Protection of Minors' Data
Bdbig is an adults-only platform. We do not provide services to anyone under 18, and no data is collected from minors.
- Age is verified at registration, and identity documents may be requested in cases of suspicion.
- If we discover that an account has been created by a minor, it will be immediately suspended and all associated data deleted.
- If you believe your child is using our platform, please contact us at support@bdbig.bet.
11. Privacy Policy Changes
Bdbig reserves the right to update this Privacy Policy as needed. For any significant changes:
- Advance notification will be sent to your registered email.
- A notice will be published on the website with the effective date of any changes.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
- Previous versions of this policy will be archived and made available upon request.
Last Updated: This Privacy Policy was last updated in January 2026. You will be notified before any changes take effect.
12. Contact & Complaints
For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team:
- Email: support@bdbig.bet
- Live Chat: 24/7 via website & app
- Response Time: Typically within 24–48 hours
We take every complaint seriously and work to resolve it within the defined timeframe. bdbig remains fully committed to protecting your privacy.